Debug

How to resolve issues related to extension loading and form filling

Option 1: Force Reload

• Click extension icon in your address bar

• Click the settings icon in the sidebar of the popup

• Click the debug button

• Click 'Force Reload'

If this does not resolve the issue proceed to option 2

Option 2: Uninstall and Reinstall

• Visit this link: https://chrome.google.com/webstore/detail/crosslister-selleraider/hoadkegncldcimofoogeljainpjpblpk

• Click the button 'Remove from Chrome'

• Visit the same link again

• Click 'Add to Chrome'

• Log In and try again

If this does not resolve the issue proceed to option 3

Option 3: Restart Computer

• Restart your computer

If this does not resolve the issue proceed to option 4

Option 4: Ping the app

This section only applies if you cannot see the extension widget showing up on the page OR There is an error in filling the form

• Go to the page where the widget is meant to show up (on depop this will be your profile, on ebay this will be the /sh/lst/active page)

• Reload this page

• Click extension icon in your address bar

• Click the settings icon in the sidebar

• Click the debug button

• Click 'Ping Page'

This will return a message and download a file. Email the message response and file to [e-mail]

Option 5: Turn on Debug Mode

• Click extension icon in your address bar

• Click the settings icon in the sidebar of the popup

• Click the debug button

• Turn on the debug log switch

• Click the save button to save the settings