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Debug
How to resolve issues related to extension loading and form filling
- Click extension icon in your address bar
- Click the settings icon in the sidebar of the popup
- Click the debug button
- Click 'Force Reload'
If this does not resolve the issue proceed to option 2
- Click the button 'Remove from Chrome'
- Visit the same link again
- Click 'Add to Chrome'
- Log In and try again
If this does not resolve the issue proceed to option 3
- Restart your computer
If this does not resolve the issue proceed to option 4
This section only applies if you cannot see the extension widget showing up on the page OR There is an error in filling the form
- Go to the page where the widget is meant to show up (on depop this will be your profile, on ebay this will be the /sh/lst/active page)
- Reload this page
- Click extension icon in your address bar
- Click the settings icon in the sidebar
- Click the debug button
- Click 'Ping Page'
This will return a message and download a file. Email the message response and file to [email protected]
- Click extension icon in your address bar
- Click the settings icon in the sidebar of the popup
- Click the debug button
- Turn on the debug log switch
- Click the save button to save the settings
Last modified 3mo ago