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Debug
How to resolve issues related to extension loading and form filling

  • Click extension icon in your address bar
  • Click the settings icon in the sidebar of the popup
  • Click the debug button
  • Click 'Force Reload'
If this does not resolve the issue proceed to option 2

If this does not resolve the issue proceed to option 3

  • Restart your computer
If this does not resolve the issue proceed to option 4

This section only applies if you cannot see the extension widget showing up on the page OR There is an error in filling the form
  • Go to the page where the widget is meant to show up (on depop this will be your profile, on ebay this will be the /sh/lst/active page)
  • Reload this page
  • Click extension icon in your address bar
  • Click the settings icon in the sidebar
  • Click the debug button
  • Click 'Ping Page'
This will return a message and download a file. Email the message response and file to [email protected]
Last modified 6mo ago
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Option 1: Force Reload
Option 2: Uninstall and Reinstall
Option 3: Restart Computer
Option 4: Ping the app