Debug

How to resolve issues related to extension loading and form filling

Option 1: Force Reload

  • Click extension icon in your address bar

  • Click the settings icon in the sidebar of the popup

  • Click the debug button

  • Click 'Force Reload'

If this does not resolve the issue proceed to option 2

Option 2: Uninstall and Reinstall

If this does not resolve the issue proceed to option 3

Option 3: Restart Computer

  • Restart your computer

If this does not resolve the issue proceed to option 4

Option 4: Ping the app

This section only applies if you cannot see the extension widget showing up on the page OR There is an error in filling the form

  • Go to the page where the widget is meant to show up (on depop this will be your profile, on ebay this will be the /sh/lst/active page)

  • Reload this page

  • Click extension icon in your address bar

  • Click the settings icon in the sidebar

  • Click the debug button

  • Click 'Ping Page'

This will return a message and download a file. Email the message response and file to hey@selleraider.com

Option 5: Turn on Debug Mode

  • Click extension icon in your address bar

  • Click the settings icon in the sidebar of the popup

  • Click the debug button

  • Turn on the debug log switch

  • Click the save button to save the settings

Option 6: Make sure you only have one chrome window open before accepting permissions

  • Re-install the chrome extension

  • Close all chrome windows except the one with crosslister installed (You should have only 1 chrome window open)

  • Try accepting permissions again

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